Customer Service | Contact Us | Joseph Joseph FR

Contact us

Customer Service


Please contact us via email: info.fr@josephjoseph.com

Available:
Mon-Fri: 9.00-17.00 (BST)
Sat: 10.00-16.00 (BST)
Bank Holiday hours may differ

Customer Service tip:
If you are contacting us about a faulty product or wishing to make a guarantee claim, please email us with the following details:

  • Your order number or proof of purchase/receipt
  • Your phone number
  • A photo/video of the defective item(s)
  • The product batch code – More information on batch codes can be found here


  • *Whilst we treat each case uniquely, we do adhere to a consistent guarantee policy in order to protect both ourselves and the customer against invalid claims. We therefore require proof of purchase and batch codes to be provided when contacting us.

    Press & Wholesale


    PR & Media: pr@josephjoseph.com

    Wholesale & Trade: sales@josephjoseph.com