Customer Service | Contact Us | Joseph Joseph FR

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Contact us

Customer Service

Please contact us via email:

Mon-Fri: 10.00-18.30 (CEST)
Sat: 11.00-17.00 (CEST)

Customer Service tip:
If you are contacting us about a faulty product or wishing to make a guarantee claim, please email us with the following details:

  • Your order number or proof of purchase/receipt
  • Your phone number
  • A photo/video of the defective item(s)
  • The product batch code – More information on batch codes can be found here

  • *Whilst we treat each case uniquely, we do adhere to a consistent guarantee policy in order to protect both ourselves and the customer against invalid claims. We therefore require proof of purchase and batch codes to be provided when contacting us.

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