Contact Us

If you can’t find what you are looking for, we’re here to help! You can contact us using one of the methods on this page.

Customer service update: We are currently operating with an email-only service at this time, but aim to respond to your query within 7 days Monday to Sunday.
Delivery update: For more information on delivery times, please visit our Delivery page.
Product related queries: Our 2-year guarantee only applies to products purchased from our website directly. When contacting us, we’ll need to know your order number and product batch code*.

If you have a complaint about one of our products which was not purchased directly from our website, please contact the retailer you purchased from in the first instance.

*For more information about batch codes, please see our Guarantee page.

Contact us by phone

We are currently operating on an
email-only service.

Write to us

Due to COVID-19, we are unable to accept any mail or products to our warehouse at this time.

Please do not send in products to our office address without contacting us first!

Other enquiries

Product designers or design students

We actively support the development of young designers though our sponsorship of student awards schemes and on-going relationships with schools and colleges. To avoid intellectual property conflicts, please DO NOT send any unsolicited product design ideas, concepts or sketches to us. Unfortunately, any submissions received will be deleted or destroyed unread.

Interested in stocking our products?
Please email: sales@josephjoseph.com
Press / PR / Blogger Enquiries
Please email: PR@josephjoseph.com
Online Affiliates
Please email: affiliates@josephjoseph.com

Free delivery on orders 50€ and over

Minimum 2-year guarantee across all orders

Free returns with Paypal