Guarantee | Joseph Joseph FR

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Guarantee

Please note that the guarantee provided is subject to all applicable local laws. This guarantee does not affect your statutory rights.

2-year guarantee

For your peace of mind, items purchased exclusively via JosephJoseph.com are guaranteed against manufacturing defects for a period of 2 years from the date of purchase, unless otherwise stated. If a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.

 

Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated.

 

10-year guarantee

On certain items, our guarantee period is extended to 10 years. These items include:

 

  • Totem (all models)
  • Titan (all models)
  • Nest™ Oven
  • Nest™ Glass Storage

 

Lifetime guarantee

A lifetime guarantee will be honoured for all worktop savers purchased before the 29th of April 2020. Any worktop saver purchased after this time will have our standard 2-year guarantee, if purchased on JosephJoseph.com, or 1 year if purchased elsewhere.

 

Manufacturing defects

A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at time of receipt.

 

Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:

 

  • Accidental damage
  • Acceptable (normal) wear and tear
  • Damage caused by abuse or negligence
  • Staining caused by strongly coloured foods/spices
  • Melting caused by overheating
  • Scoring of boards

 

We will not guarantee products which:

 

  • Has not been used or maintained in accordance with the Care Instructions
  • Has been modified or repaired by anyone other than Joseph Joseph
  • Were purchased as pre-owned, refurbished or sold as seen
  • Were purchased via an unauthorised re-seller

 

Identifying a batch code

Our batch codes are located in different locations product to product.

Please use the guide below to help you identify yours. If you still need help finding it our customer service team will be more than happy to help.

 

batch_code_1

 

Type 1:

Used for the majority of our products except knives & Totem bins (see below).

 

Batch Code Style:

Circular dial with numbers.

 

Location / Format:

Imprinted on the product itself or on the packaging in the form of a sticker.

batch_code_2

 

Type 2:

Used for knives and a few other products.

 

Batch Code Style:

A date code consisting of 8 digits and 2 letters.

 

Location / Format:

Printed on the packaging near to or alongside the barcode.

batch_code_3

 

Type 3:

Used on Totem Bins.

 

Batch Code Style:

A date code consisting of 8 digits and 1 letters.

 

Location / Format:

Printed on the inside of the drawer.

 

Returning products

Please do not return faulty products to us without contacting us first. We do not accept liability for any items returned to us without authorisation.

If we request that an item is returned to us, we do not accept liability for loss or damage in transit so please ensure that items are adequately packaged and returned to us via a tracked mail service. In some situations, we may supply you with a pre-paid postage label.

 

Other Related Info

ReturnsDeliveryContact us

Free delivery on orders 50€ and over

Minimum 2-year guarantee across all orders

Free returns with Paypal

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