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Terms & Conditions Information


References to “we”, “us” or “our” throughout  www.josephjoseph.com (“the website”) are to Joseph Joseph GmbH. The use of the website and the purchase of any goods (“Goods”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions from time to time without notice to you. There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time.



Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders once they have been placed. We therefore ask you to take the time to read and check your order at each stage of the order process to ensure the correct details are entered before placing your order.


Please note that Joseph Joseph cannot be held liable for orders misdelivered due to an incorrect address being provided at checkout. If you change your mind about your order after it has been placed, you can choose to reject the delivery or return the products to us in accordance with our returns policy.



Goods supplied from the Website are supplied by Joseph Joseph GmbH, a company registered in Düsseldorf, Germany whose company registration number is HRB 75111 and VAT number is NL825795278B01 whose registered office address is Königsallee 92a – 4.Stock, Düsseldorf 40212 Germany.  Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Joseph Joseph shall not be obliged to sell you those goods.



You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.



Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implies in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.


We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods.


This does not affect your statutory rights as a consumer. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. 


We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:


any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or


any loss of goodwill or reputation; or


any loss which was not brought to the attention of Joseph Joseph GmbH. at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Joseph Joseph; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.


Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.



If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.



No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.



Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.



These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.



The Conditions shall be governed by and construed in accordance with the laws of The Netherlands and you irrevocably submit to the exclusive jurisdiction of the courts of The Netherlands.  In addition, local consumer laws may also be applicable depending on your country of purchase.



From time to time, we may run sales promotions or offer other incentives to purchase particular products from us. The length of time, products and conditions of said promotions will be set out below. Joseph Joseph reserve the right to withdraw the promotion at any time and without notice.



Enjoy up to 50% off selected lines over Black Friday week with daily deals dropping on the site up until Friday.


We have measures in place in our warehouse to ensure we are ready for the influx of orders but please allow 5-7 working days for your order to arrive.


Unfortunately, we are unable to make any changes to your order once it has been placed due to the quick turnaround of all orders to our warehouse. This includes adding/changing items, delivery and shipping addresses.


Please note that over Black Friday you are unable to add discount codes on top of the discounted price.


Please be aware that there may be a delay in our Consumer Care Team’s response time but we will work hard to respond to you as soon as possible. To help us answer your questions as quickly as possible, please send as much information about your query in your first message. You can contact our Consumer Care Team here.


All orders currently have a 60 day returns period and this will continue to run during this sale. Please note, all unwanted items must be unused and secured in their original packaging. Please view our returns policy here.


Disclaimer; we reserve the right to amend the terms & conditions of this offer during the promotional period.



Only one discount code can be applied on any one order. Discount codes are non-transferable and are not valid for use on discounted items. Code must be entered at the time of purchase in order to gain the discount, we will be unable to add the code onto an existing order once it has been placed. Joseph Joseph reserve the right to withdraw the promotion at any time and without notice.



From time to time, Joseph Joseph will run ‘gift with purchase’ promotions. At such times, certain selected items will be added free of charge to an order as stated in marketing communications. Orders that hit the required criteria will only be eligible to receive a maximum of one free gift unless otherwise stated. Free gifts are subject to availability and, due to popularity, there may be times when we are unable to fulfil free gift offers.



From time to time, we run prize draws, giveaways or other prize promotions on our site or through our social & email channels. The length of time the competitions runs for, the conditions of entry to the competition and the prizes for winning the competition will be subject to our discretion. 


Please read these terms and conditions ( T&Cs ) carefully. These T&Cs will apply to all participants.  If any entrant does not agree with them, they should not participate.


Competitions are open to residents in France who are over the age of 18. Winners will be picked at random but inappropriate, rude or sensitive material will not be considered. Prizes are non-transferable and no cash alternative will be given. Winners will be contacted via the platform on which they entered and must respond within four weeks to claim their prize, if they fail to do so a new winner will be selected. The decision of Joseph Joseph in regards to the winner is final. No correspondence will be entered into.


By entering any competition, you are deemed to have accepted these Terms and Conditions.


Promoter: Joseph Joseph GmbHKönigsallee 92a – 4.Stock, Düsseldorf 40212 Germany



Joseph Joseph offer a refer-a-friend programme which entitles customers to an offer for each valid customer they refer who places their first order on the Joseph Joseph website. The offer could require a minimum spend in order to redeem it. Self-referrals will not be accepted. The refer-a-friend programme doesn't apply to customers in the same household. Your friend will also receive a percentage off or credit off their first order with no minimum spends required.


Joseph Joseph use a third party programme called MentionMe to operate their refer-a-friend programme. None of your data is shared with MentionMe for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by Joseph Joseph.



We partner with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Joseph Joseph products to over 100 destinations worldwide! When you buy your Joseph Joseph products from Global-e, you will see that your payment method is charged by **Global-e// Joseph Joseph **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).


You can contact Global-e at service@global-e.com or send them a letter to 45, Leather Lane, London EC1N 7TJ


Free delivery on orders 50€ and over

Minimum 2-year guarantee across all orders

Free returns with Paypal